Q:  How can I pay for my item?

A: We accept all major credit and debit cards, except for American Express. We are also unable to accept personal cheques.

Q: Can I order over the phone?

A: Yes! We’d love to hear from you. Our phone lines for orders and advice are open Monday to Friday 10am-5pm.  At times we get really busy so please leave us a message and we will call you back as soon as we can.

Q: Do I need to set up an account to place an order?

A: Yes you will need to set up an account, this makes it really easy for you to return and shop again in the future, all your information is kept securely and we do not share it with third parties.

Q: How do I know exactly how long my item will take?

A: When you place an order you will receive a confirmation of order email informing you of your approximate delivery date.

Q: I have forgotten my password, what should I do?

A: You will need to visit MY ACCOUNT area and click on the password-forgotten link, you will then receive an email, just follow the instructions.

Q: Can I try any of the items on your website before I buy?

A: If you have seen an item you love and want to see and order it in person, then please contact us to make an appointment to visit our Bridal Boutique based in Beaconsfield or Oxford. We don’t carry all the samples in our shop, we simply don’t have the space and some of our products come straight from our suppliers so it’s a good idea to arrange an appointment and let us know what it is that you are loving, we will try our best to get it in for you.  We do not offer a ‘try before you buy’ service online.

Q: Which countries do you ship to?

A: We ship all over the world; please see our Terms and Conditions for costs.

Q: Can I have an item shipped to an address that is different from my own address?
A We only ship to the address given by the credit card holder, this is always the same address that the credit card is registered to. This helps to protect you and us against credit card fraud.

Q: Why do some items take up to 4 weeks to come?

A: These items are bespoke/make it your own pieces and are made as soon as you place your order, it does make them unique but it also requires some patience on your part!

Q: I have seen an item in your ‘Sale’ section and want three of them for my bridesmaids.
A: The ‘Sale’ section is exactly that and very often we only have one of each piece, we will state this next to the item, do call us though and we may be able to help with an alternative.

Q: I’m not sure what size I am and want to order a shrug.

A: It’s simple we provide a size chart in our here to help section, so grab your tape measure and get measuring, again if you are unsure just call us.

Q: What happens if I need something in a real hurry and it says it’s a 4 week wait?
A: Call us; sometimes we can perform small miracles!

Q: I really want to send my friend some gift vouchers for her to spend, can she use them on line?

A: She will need to order her item then post us the gift vouchers as her payment; we will then dispatch her item to her.

Q: What happens if I want to order vouchers and have them sent to my friend as a surprise?

A: Give us the delivery details for her and we will post it to her, they come in a gorgeous envelope with black ribbon in a gift box.

Q: Do you dye shoes?

A: Yes! We offer a special shoe dying service for all RAINBOW SHOES; supply us with the exact sample colour you require and leave the rest to us, we however recommend that you try the shoes before we dye them for obvious reasons!

Q: I have seen a pair of white shoes I love but need them in ivory?

A: No problem, we offer most of our styles in white or Ivory.

Q: When can I expect delivery?

A: Check out our Terms and Conditions for full details on delivery timescales.

Q: How do I order outside the UK?

A: Shoe sizes and clothing sizes can vary from country to country, please look at our conversion chart in the here to help section this has UK sizes and European sizes.

Q: How long does it take for me to get a refund if I return an unsuitable item?

A: We process all refund requests as soon as the unwanted goods arrive back with us and when our returns department checked them thoroughly to ensure they are in a re-saleable condition. You will be refunded by your original payment method but please allow up to 10 days for your bank to process the refund and for it to appear on your statement.

Q: I have not received my order, what should I do?

A: If it’s outside your advised delivery time then check with us to ensure it has been dispatched, we will consult the Royal Mail Track & Trace system and advise you accordingly.

Q: How do I return any unwanted items for a refund or exchange?

A: Please check out our Terms and Conditions for full details on how to return items to us.

Q: Is my payment secure when I order online?

A: Yes, Our on-line ordering system uses the latest secure encryption technology. All personal and credit card information is submitted with the highest level of security for your protection.

Q: Is my information confidential?

A: All the information collected on our site will be kept strictly confidential and will not be passed to any third parties. All information you provide will be held with the utmost care and the details will only be used to send items you have ordered. You may choose to join our mailing list, join us on Facebook or Twitter and the same applies.

Q: Can I return dyed or discontinued items

A: Dyed shoes or discontinued items are excluded from our returns policy.

Q: Can I return tiaras, hair combs or any items that were made to order?

A: Any made to order items that are made especially for you we are unable to offer a full refund on however, please see our terms and conditions for more information.