Returns and Refunds
In the unlikely event that you are not completely satisfied with your products, please contact us within 2 days of receipt for a Returns Reference number. Goods must be returned within 7 days of receipt using our returns form.
Please note that no refunds will be given after your wedding/prom date.
Refunds will not be given for used goods, or goods returned after your wedding. We reserve the right to refuse any items if we suspect that our returns policy is being abused.
In the unlikely event that your item is received damaged, please contact us immediately so we can arrange return and replacement.
Further information on returns is detailed below:
Ready to Wear Items
Ellie’s Wedding Accessories are compliant with the Consumer Protection (Distance Selling Regulations) Act 2000 which provides a 7 working day no quibble guarantee (minus postage) on items for any items deemed as 'Ready to wear'. THIS DOES NOT APPLY TO ITEMS PERSONALISED TO CONSUMER SPECIFICATION (pursuant to Regulation 13(c) of the Consumer Protection (Distance Selling Regulations) Act 2000.
Bespoke/MIYO Items
These items are all made to order as described above and by agreeing to purchase these items you are commissioning a service. Return of any Bespoke/MIYO item will be subject to an offer a full refund less 50% for labour costs and also less any postage and packing costs on goods returned in original condition within 7 days. We will not be able to accept any returns after the 7 day period.
Earrings
Due to hygiene reasons, we cannot accept return of earrings once dispatched or taken from point of sale. If they are contained in a set, then the set cannot be returned.
Shoes
We do not offer a ‘buy to try’ service on shoes and therefore reserve the right to refuse orders for multiple styles if we feel this is being abused.
We cannot accept the return of shoes which show signs or wear or any other marks.
We advise wearing a pop sock when trying on shoes to avoid marking.
Returning items
Goods must be returned to us at your own expense and you should ensure they are packaged adequately to protect against damage. We cannot refund any postage costs and ask that you recycle the original postage bag to return the item to us.
We advise you to use Recorded Delivery so that should the items go astray you are able to make a claim with Royal Mail and ensure that the item is insured up to the value of £39.
If the item you are returning is valued at more than £39, we recommend you use Royal Mail Special Delivery to ensure the item is insured appropriately.
It is your responsibility to pursue any loss once the item has entered the postal system directly with Royal Mail. Sorry but we cannot do this for you. If you choose to return the item by any other method then risk of damage or loss lies solely with you
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration then we reserve the right to charge you for the reduction in value. .
The postage fee will be refunded on return should the item be faulty or sent as a result of our error.
All returns will be refunded within 10 days of receipt of the goods and payment will be made either via original payment method.
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